Returns, Shipping & Repairs

We ship across the United States from our warehouse in Dallas, Texas, and you are welcome to collect an order from our counter instead.

Freight is not charged at checkout. Place your order online and we will confirm the shipping cost with you before the order goes out. If you would rather have the freight figure up front, call 1 (877) 559-3232 and we will quote it before you pay.

Title and risk of loss pass to you when the carrier takes possession of the goods. Delivery estimates are estimates, not guarantees, and we are not responsible for carrier delays.

Inspect your delivery as soon as it arrives. All claims of shortages must be reported to customer service within 48 hours of receipt. If a shipment arrives visibly damaged, note the damage with the carrier at the time of delivery and contact us the same day. Claims raised after 48 hours may not be recoverable from the carrier, which limits what we are able to do.

We check the quality of our products before they ship. If you still need to send something back, these are the terms:

• Get an RRA number first. Contact customer service or your sales representative to confirm the return is eligible and to be issued a Return Authorization (RRA) number. Goods sent back without one cannot be credited.
• RRA numbers are valid for 14 days from the date of issue, and the product must be received by us within those 14 days.
• No returns are authorized after 30 days from the date of purchase.
• Goods must arrive in original, unopened packaging in order to receive credit.
• A 15% restocking fee applies to all returned goods on stock material (non-defective products).

• Hazmat products, chemicals and adhesives.
• Special order items.

These exclusions apply regardless of the 30-day window. If you are unsure whether an item is a special order, ask before you buy — we would rather tell you up front.

Once you have an RRA number, you can either ship the goods back or bring them to our counter at 11129 Zodiac Ln, Suite 300, Dallas, TX 75229 during opening hours. The terms are the same either way — the RRA number, the 14-day and 30-day windows, the unopened packaging and the restocking fee all still apply.

If you are local, the counter is the cheaper route: there is no return freight to pay, and we can look at the goods with you while you are standing there.

If you ship a return back to us, you are responsible for the cost, and we do not provide a prepaid return label — you arrange the carrier. We will refund shipping charges only where a shipping error on our part or a product defect is confirmed. Bringing the goods to the counter avoids the question entirely.

Repair coverage follows the manufacturer's terms and requires proof of purchase in every case:

Makita products

30-day exchange warranty and a 1-year repair warranty.

Air polishers

3-month repair warranty.

Grizzly routers and saws

1-year repair warranty.

We do not take responsibility for repairing products outside these categories. Diamond blades, core bits, pads and other consumables wear out in normal use and are not covered by a repair warranty, though a genuine manufacturing defect is always worth raising with us.

Call 1 (877) 559-3232, email orders@klztools.com, or use the contact page. Have your order details and proof of purchase ready — it is the quickest way to get an RRA number issued.