Refund Policy

KLZ Diamond Tools does not refund the purchase price of goods to your original payment method. Where a return is authorized, we resolve it by shipping a replacement or by issuing credit against your account, at our sole discretion. This has been our policy for as long as we have published one, and it applies to every order placed on this site or over the counter.

Credit is issued in the amount actually due after the terms on our returns page are applied — which, on non-defective stock material, means after the 15% restocking fee.

If you ship a return back to us you pay the carrier, and we do not provide a prepaid return label. Once we receive and inspect the goods, we will refund the shipping charges only where it is proven that there was a shipping error on our part or that the product was defective. No other shipping refund is offered.

You can also bring an authorized return to our counter at 11129 Zodiac Ln, Suite 300, Dallas, TX 75229 instead, which avoids return freight altogether. The remedy is the same either way — replacement or credit, never money back to the card.

If we take payment for an item and then cannot supply it — it is discontinued, the stock is gone, or we cancel the order for any reason before it ships — we return that money to your original payment method. We do not keep payment for goods we never send. This is the only circumstance in which money goes back to your card.

Some goods cannot be returned at all, so no credit or replacement arises for them in the first place:

• Hazmat products, chemicals and adhesives.
• Special order items.

Diamond blades, core bits, pads and other consumables wear out in normal use. Ordinary wear is not a defect and does not qualify for replacement or credit, though a genuine manufacturing defect is always worth raising with us.

Inspect your delivery when it arrives. Shortages must be reported within 48 hours of receipt, and visible freight damage must be noted with the carrier at the time of delivery. A claim raised after that window may no longer be recoverable from the carrier, which limits what we are able to put right. Full terms are on the returns page.

Tools under a manufacturer repair warranty — Makita, air polishers, Grizzly routers and saws — are repaired or exchanged under those terms with proof of purchase, not refunded. The coverage for each is listed on the returns page.

If this policy affects whether an item is right for you, ask before you order rather than after. Call 1 (877) 559-3232, email orders@klztools.com, or use the contact page. We would rather talk it through up front than have you hold a tool you cannot send back.